We are committed to safeguarding the privacy of our website visitors and service users. This policy describes how and when The Pili Pala Project collects, uses, and shares information when you purchase an item, contact us, or otherwise use our services.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data.
In this policy, “we”, “us” and “our” refer to The Pili Pala Project. For more information about us, see Section 12.
(1) Information We Collect
We may collect, store, and use the following kinds of personal data:
(a) information about your computer and about your visits to and use of this website (including your IP address, geographical location, browser type, and version, operating system, referral source, length of visit, page views and website navigation);
(b) information relating to any transactions carried out between you and us on or in relation to this website, including information relating to any purchases you make of our goods or services;
(c) information that you provide to us for the purpose of registering with us;
(d) information that you provide to us for the purpose of subscribing to our website services, email notifications and/or newsletters; and
(e) any other information that you choose to send to us when purchasing our products such as your name, address and email address. We collect and use this information for tax compliance and internal accounting purposes. We may also use your name, email address, and purchasing history which you supply when purchasing a product from us for marketing and other purposes as set forth in section (3) ‘Using your personal information’ below.
How to Contact Pili Pala
For purposes of EU data protection law, we, The Pili Pala Project, are the data controller of your personal information. If you have any questions or concerns, you may contact us at email@example.com
A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser.
We may use both “session” cookies and “persistent” cookies on the website. Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We will use the session cookies to: keep track of you whilst you navigate the website; keep track of items in your shopping basket; prevent fraud and increase website security. We will use the persistent cookies to: enable our website to recognise you when you visit; and keep track of your preferences in relation to your use of our website.
Without cookies you may not be able to take full advantage of the Website content and features. Please note that rejecting cookies does not mean that you will no longer see ads when you visit our Site.
Social media tracking technologies
We may also display adverts from other third-party ad vendors, networks, and brands that supply advertising from a range of approved digital partners. These adverts may use marketing cookies which track your behaviour on our website and on other websites across the web in order to show you adverts that you might be more interested in. This tracking system is anonymised and therefore it does not know who you are, it just uses the limited information available to it (via cookies) to serve you ads that may be relevant to you.
How to disable cookies
Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third party cookies. For example, in Internet Explorer (version 9) you can refuse all cookies by clicking “Tools”, “Internet Options”, “Privacy”, and selecting “Block All Cookies” using the sliding selector. Blocking all cookies will, however, have a negative impact upon the usability of many websites.
For more information about cookies, please visit www.allaboutcookies.org
Privacy mode or “private browsing” or “incognito mode”, is a privacy feature in some web browsers to disable browsing history and the web cache. This may allow you to browse the Web without storing local data that could be retrieved at a later date. For further information, see: https://www.wikihow.com/Activate-Incognito-Mode
(3) Using your personal data
We may use your personal data to:
(a) administer the website;
(b) improve your browsing experience by personalising the website;
(c) enable your use of the services available on the website;
(d) send you goods purchased via the website, and supply to you services purchased via the website;
(e) send statements and invoices to you, and collect payments from you;
(f) send you general (non-marketing) commercial communications;
(g) send you email notifications which you have specifically requested (for further details see subsection below entitled ‘Marketing emails’);
(h) send you our newsletter and other marketing communications relating to our business or the businesses of carefully-selected third parties which we think may be of interest to you, by post or, where you have specifically agreed to this, by email or similar technology (and you can inform us at any time if you no longer require marketing communications);
(i) provide third parties with statistical information about our users – but this information will not be used to identify any individual user;
(j) deal with enquiries and complaints made by or about you relating to the website;
(k) keep the website secure and prevent fraud; and
(l) verify compliance with the terms and conditions governing the use of the website.
Where you submit personal data for publication on our website, we will publish and otherwise use that data in accordance with the licence you grant to us.
We will not, without your express consent, provide your personal data to any third parties for the purpose of direct marketing.
(i) administering and processing ebook purchases processed via our website;
If you purchase a product from us, then for tax compliance purposes we may be required to record your location (country and zip/postal code), IP address (including a geographical lookup of your IP address), email address and name. We collect and use this information for tax compliance and internal accounting purposes.
We may send you marketing emails for products we offer or products we believe may be of interest to you (including products from third parties). In addition, some of our products and services are delivered to you (in whole or in part) via email (for example our email newsletters, certain downloads, and certain courses and workshops).
In order to manage our email lists and comply with anti-spam regulations, we or our email service providers (as listed below), may collect and monitor certain information, such as your: email address; IP address; subscription confirmation date and time; and subscription preferences, including opt-out preferences.
In order to determine what emails we send you, we may build and maintain a profile of you incorporating the following personal data:
- your name, email address, IP address, and location;
- your social media activity and profiles;
- your purchase history with us (including free products, such as downloadable printables);
- Any interest you have shown in our products or services;
- your engagement (e.g. email open rate) with emails we have sent you;
- your website browsing data for our website(s);
- other information you have supplied to us (such as your interest in certain subjects (for example, art and crafts) or product categories); and
- other related metrics.
You can unsubscribe from such emails by clicking the unsubscribe link at the bottom of any such email you receive from us.
We may monitor your use of, and interaction with our emails (for example whether you open our emails and which links you click on) using the information provided to us by our email service providers (as listed below).
Facebook Tracking and advertising
We may utilise Facebook tracking and advertising features on this site (including Facebook Pixel) which may track your actions on this site and display adverts based on your usage of this site and other sites. Such adverts may be displayed on this site and other sites (including, but not limited to Facebook). For further details of how Facebook uses your data, click here. You can view your Facebook ads settings and update your preferences at any time by clicking here.
Our email service providers
We use the following third-party organisations as our email service providers for delivering the email services described on this web page: MailChimp.
When you subscribe to any of our services whereby you supply us with your email address, then some or all of the personal data about you as described on this web page may be transferred to our email service providers so that we can provide our services. For details of how these organisations collect and use your personal data, please refer to the following web pages:
In addition, we may disclose your personal data:
(a) to the extent that we are required to do so by law;
(b) in connection with any ongoing or prospective legal proceedings;
(c) in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk);
(d) to the purchaser (or prospective purchaser) of any business or asset that we are (or are contemplating) selling; and
(e) to any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal data where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal data.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.We describe these rights below:
- Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.
- Change, restrict, delete. You may also have the right to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons), we will generally delete your personal information upon request.
- Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
- Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
(5) Security of your personal data
We will take reasonable technical and organisational precautions to prevent the loss, misuse, or alteration of your personal data.
We will store all the personal data you provide on secure (password and firewall-protected) servers.
You acknowledge that the transmission of data over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
You are responsible for keeping your password and other login details confidential. We will not ask you for your password (except when you log in to the website).
(6) Policy amendments
(7) Your rights
You may instruct us to provide you with any personal data we hold about you. Provision of such information will be subject to:
(a) the payment of a fee (currently fixed at GBP 10); and
(b) the supply of appropriate evidence of your identity (for this purpose, we will usually accept a photocopy of your passport certified by a solicitor or bank plus an original copy of a utility bill showing your current address).
We may withhold such personal data to the extent permitted by law.
You may instruct us not to process your personal data for marketing purposes, by sending an email to us. In practice, you will usually either expressly agree in advance to our use of your personal data for marketing purposes, or we will provide you with an opportunity to opt-out of the use of your personal data for marketing purposes.
(8) Third-party websites and affiliate links
The website contains links to other websites. We are not responsible for the privacy policies or practices of third party websites.
Please refer to our disclosure page for further information.
(9) Updating information
Please let us know if the personal data which we hold about you needs to be corrected or updated.
(10) How to contact Pili Pala
For purposes of EU data protection law, we, The Pili Pala Project, are the data controller of your personal information.
12.1 This website is owned and operated by Samantha Reed Cleaver and Caroline Elder as The Pili Pala Project
12.2 You can contact us:
(a) by email: firstname.lastname@example.org
(b) by post: 47 Ynys-hir Coed Y Cwm, Pontypridd CF37 3JF